Disappointment is when there is a gap between what I expect and the actual reality of a situation. Life is filled with all levels of disappointments. There are some major ones in my life which I interestingly, do not focus on at all. Too big and too painful togo there. The minor ones I work on dismissing all the time. It seems to be the medium disappointments that take me down.
In this case a holiday that did not go to plan. A conversation yesterday made me realise that I cannot let this one go. This summer an idyllic week of relaxing and exploring with dear friends and spending a precious week catching up together turned into a tearful and stressful reaction to the sheer awfulness of Ryanair’s customer service. Ryanair cancelling flights in what feels like an arbitrary manner and then offering no support or replacement flights to their customers meant we were left with a mere three days together.
And in case you were wondering, three days are not enough to recover from the stresses of daily life (which is the point of a holiday after all) let alone a hideous four days of trying to communicate with uncooperative customer services and trying to get a family to a holiday destination in order to make the best of a really bad job.
I know, first world problems and all that. But Ryanair makes a huge amount of money from people having the first world desires to fly somewhere hot for a holiday. It’s not ok to be so horrible in your business dealings.
Maybe that is why I cannot let this one go. Being a horrible company when you are financially successful and have a captive market is unjust. There are many issues with our capitalist society, treating your customers or your employees badly feels like the pits.
Somehow though, I need to stop being angry and work out how to carve out some more time with those lovely friends who bore the true brunt of the disappointment. Because I suspect my disappointment is not going to change the behaviour of Ryanair, it just makes me feel grumpy.